We are interested in hearing from experienced Training Consultant professionals who can deliver Customer Success training for organisations operating in and around Tokyo.

Opportunity Overview

This opportunity is targeted at a strong consultant with proven Customer Success expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

From an operational perspective, the assignment is best viewed as Consulting work delivered primarily in a Hybrid environment.

Key Areas of Responsibility

• Use practical case studies, scenarios, tools, or workflows to make Customer Success content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success training sessions for client teams linked to Tokyo and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.

Preferred Background

Demonstrable expertise in Customer Success; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in hybrid environments.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Register Your Interest

We welcome interest from credible trainers who can demonstrate strong Customer Success delivery capability and a practical approach to corporate learning.