This brief is aimed at an experienced Training Consultant with real depth in Customer Success Management and the ability to support client-facing delivery linked to Tokyo.

Role Overview

This opportunity is targeted at a strong consultant with proven Customer Success Management expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

What You Will Support

• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success Management training sessions for client teams linked to Tokyo and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.

What We Are Looking For

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Success Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Tokyo, Japan, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.

Demonstrable expertise in Customer Success Management; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in in-person environments.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Apply / Express Interest

From an operational perspective, the assignment is best viewed as Consulting work delivered primarily in a In-Person environment.

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.