This brief is aimed at an experienced Training Consultant with real depth in IT Service Management and the ability to support client-facing delivery linked to Hanoi.

Assignment Overview

We are building our pool of trusted consultants for IT Service Management assignments in Hanoi, Vietnam, and across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients support technical enablement, systems confidence, and cross-functional adoption.

We expect this work to suit trainers who are organised, responsive, and comfortable shaping delivery around business context, participant maturity, and operational realities.

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Consulting projects.

Delivery Scope

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make IT Service Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured IT Service Management training sessions for client teams linked to Hanoi and wider Asia.

Candidate Profile

Hands-on credibility in IT Service Management; experience facilitating learning for business teams; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes cloud, infrastructure, cybersecurity, or enterprise technology training in corporate or enterprise environments.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Next Step

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.