This opportunity is suited to a practical Training Consultant who can translate Customer Service English knowledge into clear business outcomes for assignments linked to Guangzhou.

Role Overview

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

This opportunity is targeted at a strong consultant with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Guangzhou, China, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

What You Will Support

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Multi-Session Programme support.

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Guangzhou and wider Asia.

What We Are Looking For

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in hybrid environments.

• Availability for project-based work linked to Guangzhou, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Apply / Express Interest

Professionals with relevant Customer Service English capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.