This role supports the growth of our Customer Service English trainer pool and would suit a credible Training Programme Manager available for assignments associated with Abu Dhabi.

Position Summary

Client is seeking an experienced training programme manager to deliver Customer Service English training for international teams, managers, and professional learners in Abu Dhabi, United Arab Emirates, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve professional communication quality in international business settings.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

What Success Looks Like

• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Abu Dhabi and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

Who This Would Suit

• Availability for project-based work linked to Abu Dhabi, United Arab Emirates, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Strong practical expertise in Customer Service English; prior experience delivering corporate learning or facilitation engagements; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in corporate language training, international communication, or workplace English programmes and a track record of supporting professional capability-building initiatives.

How To Apply

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a Remote / Virtual environment.

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.