Ultimahub is expanding its trainer network for Customer Service English and is looking for a credible Training Programme Manager who can support assignments linked to Tianjin and wider regional demand.

Brief Overview

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

This scheduled role is suited to a delivery-focused training programme manager with hands-on Customer Service English credibility and experience working with international teams, managers, and professional learners across Asia. The work centres on practical application, learner confidence, and helping clients improve professional communication quality in international business settings.

Core Responsibilities

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a In-Person environment.

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Tianjin and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

Candidate Background

Clear subject-matter credibility in Customer Service English; prior exposure to multinational or enterprise audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; confident supporting learners with practical examples, tools, and Q&A.

• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

Best suited to professionals with backgrounds in corporate language training, international communication, or workplace English programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.