For upcoming IT Service Management briefs, we are looking for a strong Training Programme Manager who can engage professional audiences linked to Tokyo and surrounding markets.

Position Summary

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

An upcoming client brief requires a capable training programme manager who can lead IT Service Management learning engagements for technical teams, business stakeholders, and project users in Tokyo, Japan, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients support technical enablement, systems confidence, and cross-functional adoption.

What Success Looks Like

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Multi-Session Programme requirement.

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make IT Service Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured IT Service Management training sessions for client teams linked to Tokyo and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.

Who This Would Suit

Relevant practitioner-level experience in IT Service Management; strong facilitation and stakeholder communication; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to structure sessions that balance concept, discussion, and application.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in IT Service Management with evidence of practical business or corporate application.

Preferred candidates will bring exposure to cloud, infrastructure, cybersecurity, or enterprise technology training, along with experience working with managers, professional learners, or client-facing business teams.

How To Apply

If your background aligns with this brief, please apply with an overview of your IT Service Management experience, training track record, and preferred delivery model.