We are seeking a delivery-ready Training Programme Manager with proven Customer Relationship Management capability for assignments connected to Nagoya, Japan, and broader Asia.

Brief Overview

This scheduled role is suited to a delivery-focused training programme manager with hands-on Customer Relationship Management credibility and experience working with commercial teams, account managers, and customer-facing staff in Nagoya, Japan, and across Asia. The work centres on practical application, learner confidence, and helping clients raise commercial effectiveness, client engagement, and sales execution.

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

Core Responsibilities

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

Candidate Background

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Relationship Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Nagoya, Japan, and wider Asia where relevant.

Clear subject-matter credibility in Customer Relationship Management; prior exposure to multinational or enterprise audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in sales enablement, account management, customer success, or negotiation programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

Expression of Interest

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Multi-Session Programme support.

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.