Client demand in Customer Success continues to develop, and we are adding capable Workshop Facilitator profiles for work tied to Incheon and regional corporate teams.

Opportunity Overview

This scheduled role is suited to a delivery-focused facilitator with hands-on Customer Success credibility and experience working with commercial teams, account managers, and customer-facing staff across Asia. The work centres on practical application, learner confidence, and helping clients raise commercial effectiveness, client engagement, and sales execution.

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

The expected delivery mode for this brief is Remote / Virtual, and the role should be approached as a Multi-Session Programme requirement.

Key Areas of Responsibility

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success training sessions for client teams linked to Incheon and wider Asia.

Preferred Background

Clear subject-matter credibility in Customer Success; prior exposure to multinational or enterprise audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in sales enablement, account management, customer success, or negotiation programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Success with evidence of practical business or corporate application.
• Availability for project-based work linked to Incheon, South Korea, and wider Asia where relevant.

Register Your Interest

If your background aligns with this brief, please apply with an overview of your Customer Success experience, training track record, and preferred delivery model.