This brief is aimed at an experienced APAC Training Advisor with real depth in Quality & Service Operations and the ability to support client-facing delivery linked to Ningbo.

Assignment Overview

We are building our pool of trusted advisors for Quality & Service Operations assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients improve process discipline, service reliability, and operational performance.

We expect this work to suit trainers who are organised, responsive, and comfortable shaping delivery around business context, participant maturity, and operational realities.

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Consulting support.

Delivery Scope

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Quality & Service Operations training sessions for client teams linked to Ningbo and wider Asia.

Candidate Profile

Hands-on credibility in Quality & Service Operations; experience facilitating learning for business teams; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes operations improvement, project delivery, procurement, quality, or supply chain capability building in corporate or enterprise environments.

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.

Next Step

If your background aligns with this brief, please apply with an overview of your Quality & Service Operations experience, training track record, and preferred delivery model.