This opportunity is suited to a practical Training Programme Manager who can translate Customer Success Management knowledge into clear business outcomes for assignments linked to Chengdu.

Role Overview

Client is seeking an experienced training programme manager to deliver Customer Success Management training for commercial teams, account managers, and customer-facing staff across Asia. The assignment suits a commercially credible facilitator who can help clients raise commercial effectiveness, client engagement, and sales execution.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a Remote / Virtual environment.

What You Will Support

• Deliver structured Customer Success Management training sessions for client teams linked to Chengdu and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

What We Are Looking For

Strong practical expertise in Customer Success Management; prior experience delivering corporate learning or facilitation engagements; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in sales enablement, account management, customer success, or negotiation programmes and a track record of supporting professional capability-building initiatives.

• Availability for project-based work linked to Chengdu, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.

Apply / Express Interest

If your background aligns with this brief, please apply with an overview of your Customer Success Management experience, training track record, and preferred delivery model.