Summary
People capability is shaped by how organisations hire, develop, engage, support, and retain talent. This course builds practical skill in Performance Management so managers and HR teams can improve consistency, employee experience, and workforce effectiveness. In this Performance Management Training Course in George Town, participants build practical capability in Performance Management with focus on goal clarity, feedback, accountability, and development through performance conversations. The programme is designed for organisations in George Town that want more consistent delivery, clearer judgement, and more reliable workplace adoption.
Rather than staying at theory level, the course focuses on how Performance Management is used in day-to-day work, how skilled application looks in practice, where standard pitfalls emerge, and how participants can translate the learning into immediate action in their own roles and teams.
Audience
- managers who need stronger people-management foundations
- professionals supporting workforce capability and employee experience
- L&D, talent, and culture teams
- HR professionals and people managers
- team leaders involved in hiring, development, engagement, or performance
Learning Outcomes
- apply stronger practice in Performance Management across day-to-day people decisions
- improve consistency, fairness, and communication in people processes
- support stronger employee experience and manager capability
- align actions more effectively with organisational priorities and culture
- recognise common people risks and process gaps
- run clearer performance conversations and handle expectations more constructively
- use hands-on methodologys, questions, and planning tools
Agenda / Modules
Module 1: Performance management foundations
- purpose of Performance Management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- stronger capability in hiring, development, engagement, or retention
- better people management quality and employee experience
- improved consistency across teams and managers
- better goal clarity, feedback quality, and manager accountability in performance discussions
- clearer expectations, conversations, and follow-through
- better alignment between people practice and business needs
What’s Included
- toolkits, frameworks, and discussion exercises
- materials that support post-course application
- interactive workshop with practical manager and HR scenarios
- examples focused on real employee and team situations
- optional tailoring to policy, culture, or people-process priorities
FAQs
1. Who should attend this Performance Management course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Management. Attendance criteria can flex depending on role type, experience level, and team context.
2. Can the course be tailored for our organisation in George Town?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include practical exercises, facilitated case analysis, individual reflection, and team-based application.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in George Town, via live virtual classroom, or as a private session for organisations across Malaysia and Southeast Asia.