Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Coaching & Mentoring so leaders can guide people more effectively and handle everyday management situations with confidence. In this Coaching & Mentoring Training Course in Astana (Leadership & Management), participants build practical capability in Coaching & Mentoring with focus on development conversations, support, and capability building through structured guidance. The programme is designed for organisations in Astana that want better execution quality, clearer judgement, and improved on-the-job implementation.
Rather than staying at theory level, the course focuses on how Coaching & Mentoring is used in day-to-day work, how skilled application looks in practice, where most teams underperform, and how participants can use the skills directly in their work in their own roles and teams.
Audience
- team leaders and supervisors
- high-potential professionals moving into leadership roles
- functional managers responsible for performance and people development
- new and experienced managers
- leaders who need stronger consistency in communication, accountability, and coaching
Learning Outcomes
- improve team coordination, motivation, and follow-through
- apply practical management approaches in live team situations
- use coaching or mentoring conversations more effectively to support growth and accountability
- translate leadership intent into day-to-day action
- recognise common management mistakes and respond more constructively
- set expectations and communicate with greater clarity
- handle performance, feedback, and accountability conversations more effectively
Agenda / Modules
Module 1: Role and mindset
- difference between coaching, mentoring, directing, and advising
- when each approach is useful
- why mindset matters to development quality
Module 2: Listening and questioning
- building trust through listening and effective questions
- helping others think rather than simply telling
- staying focused on the other person’s goals and context
Module 3: Guiding development
- setting development goals and supporting reflection
- using structure to guide progress
- balancing support with challenge
Module 4: Feedback, accountability, and boundaries
- feedback, follow-through, and accountability
- managing boundaries and realistic expectations
- avoiding common coaching or mentoring mistakes
Module 5: Embedding the practice
- creating a repeatable practice within the team or function
- planning next conversations and support touchpoints
- turning the learning into consistent behaviour
Business Benefits
- stronger manager capability and team leadership quality
- more consistent people management across teams
- clearer expectations, communication, and accountability
- stronger development conversations and better growth support across teams
- improved confidence in challenging management situations
- better engagement and performance conversations
What’s Included
- optional tailoring to management level, function, or team context
- manager-focused workshop with practical scenarios and discussion
- tools and frameworks for everyday leadership and people decisions
- materials that support application after the course
- reflection exercises and action planning
FAQs
1. Who should attend this Coaching & Mentoring course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in coaching & mentoring. The group composition can be adapted based on seniority, department, and business requirements.
2. Can the course be tailored for our organisation in Astana?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Typically, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include collaborative tasks, scenario work, guided reflection, and trainer-led application exercises.
5. Can this be delivered virtually as well as in person?
Yes. The programme is available in person in Astana, as a live virtual session, or as a private corporate programme for teams across Kazakhstan and Central Asia.