Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Coaching & Mentoring so leaders can guide people more effectively and handle everyday management situations with confidence. In this Coaching & Mentoring Training Course in Surabaya (Leadership & Management), participants build practical capability in Coaching & Mentoring with focus on development conversations, support, and capability building through structured guidance. The programme is designed for organisations in Surabaya that want better execution quality, clearer judgement, and better day-to-day application.
The programme goes beyond theory to explore how Coaching & Mentoring works in practice — covering what successful adoption requires, where most teams underperform, and how participants can implement what they learn right away within their own teams.
Audience
- new and experienced managers
- leaders who need stronger consistency in communication, accountability, and coaching
- high-potential professionals moving into leadership roles
- team leaders and supervisors
- functional managers responsible for performance and people development
Learning Outcomes
- recognise common management mistakes and respond more constructively
- set expectations and communicate with greater clarity
- handle performance, feedback, and accountability conversations more effectively
- translate leadership intent into day-to-day action
- use coaching or mentoring conversations more effectively to support growth and accountability
- improve team coordination, motivation, and follow-through
- apply practical management approaches in live team situations
Agenda / Modules
Module 1: Role and mindset
- difference between coaching, mentoring, directing, and advising
- when each approach is useful
- why mindset matters to development quality
Module 2: Listening and questioning
- building trust through listening and effective questions
- helping others think rather than simply telling
- staying focused on the other person’s goals and context
Module 3: Guiding development
- setting development goals and supporting reflection
- using structure to guide progress
- balancing support with challenge
Module 4: Feedback, accountability, and boundaries
- feedback, follow-through, and accountability
- managing boundaries and realistic expectations
- avoiding common coaching or mentoring mistakes
Module 5: Embedding the practice
- creating a repeatable practice within the team or function
- planning next conversations and support touchpoints
- turning the learning into consistent behaviour
Business Benefits
- stronger manager capability and team leadership quality
- better engagement and performance conversations
- clearer expectations, communication, and accountability
- more consistent people management across teams
- stronger development conversations and better growth support across teams
- improved confidence in challenging management situations
What’s Included
- materials that support application after the course
- reflection exercises and action planning
- optional tailoring to management level, function, or team context
- manager-focused workshop with practical scenarios and discussion
- tools and frameworks for everyday leadership and people decisions
FAQs
1. Who should attend this Coaching & Mentoring course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in coaching & mentoring. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in Surabaya?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Usually, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include hands-on activities, scenario walkthroughs, group reflection, and facilitator-guided practice.
5. Can this be delivered virtually as well as in person?
Yes. We offer in-person delivery in Surabaya, live online sessions, and tailored corporate programmes for teams throughout Indonesia and Southeast Asia.