Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Makati (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Makati that want improved operational delivery, clearer judgement, and better day-to-day application.
This is not a theoretical overview. The course examines how Difficult Conversations applies in real work, what proper application means in practice, where typical weaknesses occur, and how to apply new approaches from day one from day one.
Audience
- functional managers responsible for performance and people development
- leaders who need stronger consistency in communication, accountability, and coaching
- high-potential professionals moving into leadership roles
- team leaders and supervisors
- new and experienced managers
Learning Outcomes
- set expectations and communicate with greater clarity
- handle performance, feedback, and accountability conversations more effectively
- improve team coordination, motivation, and follow-through
- handle Difficult Conversations with more clarity, composure, and fairness
- apply practical management approaches in live team situations
- recognise common management mistakes and respond more constructively
- translate leadership intent into day-to-day action
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- fewer unresolved issues and stronger quality of difficult workplace conversations
- stronger manager capability and team leadership quality
- improved confidence in challenging management situations
- clearer expectations, communication, and accountability
- more consistent people management across teams
- better engagement and performance conversations
What’s Included
- tools and frameworks for everyday leadership and people decisions
- optional tailoring to management level, function, or team context
- materials that support application after the course
- reflection exercises and action planning
- manager-focused workshop with practical scenarios and discussion
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. Participant profiles can be tailored to match role level, function, and organisational needs.
2. Can the course be tailored for our organisation in Makati?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Yes, in most situations. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include practical exercises, facilitated case analysis, individual reflection, and team-based application.
5. Can this be delivered virtually as well as in person?
Yes. Delivery options include in-person training in Makati, live virtual workshops, and bespoke corporate sessions for teams in the Philippines and Southeast Asia.