Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Performance Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Performance Conversations Training Course in George Town, participants build practical capability in Performance Conversations with focus on goal clarity, feedback, accountability, and development through Performance Conversations. The programme is designed for organisations in George Town that want improved operational delivery, clearer judgement, and better day-to-day application.
Moving beyond theory, the programme addresses the practical side of Performance Conversations: how it works in live settings, where frequent challenges arise, and how to put the learning into practice straight away across roles and teams.
Audience
- leaders who need stronger consistency in communication, accountability, and coaching
- functional managers responsible for performance and people development
- new and experienced managers
- high-potential professionals moving into leadership roles
- team leaders and supervisors
Learning Outcomes
- apply practical management approaches in live team situations
- recognise common management mistakes and respond more constructively
- set expectations and communicate with greater clarity
- run clearer Performance Conversations and handle expectations more constructively
- handle performance, feedback, and accountability conversations more effectively
- improve team coordination, motivation, and follow-through
- translate leadership intent into day-to-day action
Agenda / Modules
Module 1: Performance management foundations
- purpose of performance management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- better engagement and Performance Conversations
- better goal clarity, feedback quality, and manager accountability in performance discussions
- improved confidence in challenging management situations
- more consistent people management across teams
- clearer expectations, communication, and accountability
- stronger manager capability and team leadership quality
What’s Included
- materials that support application after the course
- optional tailoring to management level, function, or team context
- reflection exercises and action planning
- manager-focused workshop with practical scenarios and discussion
- tools and frameworks for everyday leadership and people decisions
FAQs
1. Who should attend this Performance Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Conversations. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in George Town?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Yes, in most situations. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include practical exercises, facilitated case analysis, individual reflection, and team-based application.
5. Can this be delivered virtually as well as in person?
Yes. Choose from in-person sessions in George Town, live online delivery, or private corporate training for teams based in Malaysia and Southeast Asia.