Hospitality Training Asia

Hospitality English Training Taiwan
    Hospitality English Training Taiwan Kaohsiung
    Hospitality Customer Service Taiwan

    Hospitality English Training in Taiwan & Asia

    Executive level service English for hotels, restaurants, tourism, and customer service teams across Asia

    Deliver memorable guest experiences in English from first hello to final farewell. Ultimahub’s Hospitality English programs build confident, polite, and culturally aware communication for hotels, resorts, restaurants, cafés, attractions, airlines, and tourism operators across Asia. Delivery available on site in Taiwan and major Asian hubs as well as live online for multi-location teams.

    English Politeness – Hospitality Essential Mannerism Training

    Providing a professional standard of service to your clients and guests is essential for building and maintaining a reputation in the hospitality industry. From the first point of contact, first impressions go along way to ensure a comfortable and memorable experience whether you are in the hotel or restaurant business.

    Ultimahub’s Hospitality English training and workshops provide your staff with the level of English that gives them the confidence to interact with your customers, maintain good customer relations and ensure customer care excellence. Depending on requirements, courses are flexible and customizable and can provide additional training in the areas of digital correspondence, difficult customer policies, politeness, problem resolution and building rapport with VIP clients – and much more!

    Regardless of English level – from junior staff up to senior management – the material covered is an essential ingredient for success in client facing roles including but not limited to call centers, tourism financial institution and the service industry.

    TOPICS COVERED:
    • Active Listening
    • Client Engagement
    • Oral Pronunciation
    • Body Language
    • Common Misunderstandings
    • Conflict Resolution
    Hospitality English Training

    Why this training

    Raise guest satisfaction scores and online review ratings

    Standardize English service scripts for front desk, food and beverage, housekeeping, concierge, reservations, and call centers

    Reduce complaints and recovery time with clear, courteous language

    Equip teams to handle diverse accents and cultural norms across Asia

    Build confidence for VIP service, upselling, and complaint resolution

    Who it’s for

    Front office and concierge, food and beverage servers and baristas, housekeeping and maintenance, call center and reservations, guest relations, duty managers, retail and attractions, tour and travel services, events and MICE teams.

    Where we train

    On site in Taipei, New Taipei, Taoyuan, Hsinchu, Taichung, Tainan, Kaohsiung, Hualien, and across Asia including Hong Kong, Macau, Singapore, Kuala Lumpur, Bangkok, Phuket, Ho Chi Minh City, Hanoi, Manila, Jakarta, Bali, Seoul, Busan, Tokyo, Osaka, Shanghai, Beijing, and Shenzhen. Live online cohorts available for distributed teams.

    Languages

    English delivery with optional Mandarin, Cantonese, Japanese, Korean, Thai, or Vietnamese language support for faster adoption.

    Learning outcomes

    By the end of the course, participants will be able to:


    Greet, check in, seat, and farewell guests with natural, polite English

    Confirm details, clarify requests, and prevent misunderstandings

    Handle complaints and service recovery with calm, positive language

    Offer recommendations and upsell with benefit-led phrasing

    Write professional emails, chat messages, and review replies

    Communicate confidently across accents and cultures

    Core modules

    1. Service foundations and politeness
      Tone, word choice, professional manner, and Asia-specific cultural do’s and don’ts.

    2. Front desk and concierge English
      Check-in, rooming, amenities, directions, local tips, special requests, and escalation.

    3. Food and beverage English
      Seating, menu guidance, allergies and dietary needs, recommendations, upselling, and complaints.

    4. Housekeeping and maintenance
      Entering rooms politely, service requests, safety language, lost and found, incident reporting.

    5. Complaint handling and recovery
      Listening, empathy, clarifying questions, solution options, follow-up, and closing the loop.

    6. Digital hospitality
      Professional emails, chat replies, LINE and WhatsApp etiquette, templates, and response SLAs.

    7. Cross-cultural communication
      Guest expectations by region, non-verbal cues, avoiding ambiguous phrases, accent strategies.

    8. Sales through service
      Suggesting alternatives, event inquiries, capturing leads for MICE, and measurable upsell language.

    Delivery formats

    Private in-house cohorts or public schedules

    On site across Taiwan and Asia, live online, or hybrid

    Micro-lessons with coaching and on-the-job observation

    Customization options

    Role-plays using your brand standards, menus, room types, and amenities

    SOP and template pack for front desk, food and beverage, housekeeping, and digital replies

    Pre- and post-assessments with CEFR-aligned rubrics and practical evaluations

    Measurement and reporting

    Baseline and post-training assessments

    Role-play evaluations and service language checklists

    KPIs to track: CSAT, complaint resolution time, upsell conversion, review rating average

    Frequently asked questions

    Question: Can you train at our site?

    Yes. We deliver on site across Taiwan and in major Asian cities, and live online for regional teams.

    Question: Do participants need a minimum English level?
    No. We group by level and role to maximize practice and confidence.

    Question: How much preparation is required?
    Minimal. A short intake survey and optional pre-reading. We can also review your SOPs.

    Question: What is your cancellation policy?
    Flexible rescheduling with notice. Full details provided in the proposal.

    Contact Us

    Speak to one of our training experts

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